Privacy Policy

Hey Basic insists upon the highest standards for secure transactions and protection of your Personal Information and its privacy. Hey Basic is committed to protecting and safeguarding your privacy. Please read the following statement to learn about our information gathering and dissemination practices. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

This Privacy Policy describes the types of personal information that is collected on the Hey Basic website, how we mutually benefit from such information, how we may use that information, and with whom we may share the same. The Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify, or delete your personal information at any time. It also explains how you can object to the processing of your personal information or to receiving communications about our products and services. By mere use of the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree, please do not use or access our Site. This Privacy Policy is incorporated into and subject to the following:

Terms and Conditions:

Collection Of Personally Identifiable Information (PII) And Other Information

Hey Basic limits itself to collect information to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of customer information that may be collected by us include your name, address, telephone number, date of birth, email address, descriptions of the items requested or purchased, language preference, the IP address and operating system of your computer, the browser type and version being used by you. We will not sell, distribute, or lease your personal information to third parties.

We may automatically track certain information about you based upon your behavior on our site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect, and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.

Credit Card, Debit Card, and Banking Information

Hey Basic does not collect or store Credit Card or Debit Card or any of your banking information as it is directly transmitted through the payment gateway provider to the payment network or bank.

Registration

In order to take advantage of some features of the site, you must register and create a member account which is free of any cost. An online registration form may require you to provide information such as your name, email address, and a password. Your password is a component of our security system. As such, it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised for any reason, you should change it immediately.

Technologies That Allow Us To Customize Your Experience On Hey Basic

We use various technologies to collect information relating to your visit to our website, such as the Uniform Resource Locator (URL) that referred you to our website, Internet Protocol address, browser type, browser language, the date and time of your request, etc. This enables us to enhance and customize your experience on our website. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personally identifiable information you provide on the website. These technologies may provide a variety of information such as whether you have visited Hey Basic before. They also may enable you to save your preferences. Each technology is explained below.

Web Beacons And Tracking Links

Web Beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our website. They are often used in combination with Cookies and are often not visible to the user of the website. Web Beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our Cookies (see Cookie section below), you will prevent Web Beacons from relaying this information about you and may limit your use of some of our website features.

Cookies

We use data collection devices such as “cookies” on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case, you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.

Use Of Your Personal Information, Demographic, And Profile Data

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud, and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences.

How Do We Mutually Benefit From The Personal Information

Marketing Emails: In case you choose to leave your email address with us, we would deliver to you information through emails such as our newsletters, surveys, or other email messages containing product and event information, skincare tips, or promotions. If at any time you decide that you would not like to receive these emails, you may select the ‘Unsubscribe’ link on the email or edit your information and consent to receive email and other communication in the ‘Profile’ section for registered users.

Text Messages: If you have chosen to leave your mobile phone number with us, you may receive text message/SMS alerts containing product and event information, skincare tips, or promotions on your mobile phone. Please note that we will never send you any unsolicited text message on your mobile phone. Hey Basic does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.

Telephone Calls: If you have chosen to leave your mobile phone number or landline number on our website, you may receive phone calls containing product and event information, skincare tips, or promotions on your mobile phone or landline phone.

Communications to Serve You: If you have chosen to provide us with your contact information, we may provide you with service-related announcements by any means, including email, letters, and concerning the website or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns, and to provide the high level of customer service that Hey Basic offers its customers.

Customized Service: We may use the personal information you have chosen to give us to provide you with customized service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customized information may be conveyed to you by way of emails or text messages/SMS and phone calls.

Special Events, Questionnaires, and Surveys: On occasion, Hey Basic may sponsor special events (such as contests, promotions, or other offerings), questionnaires, and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire, or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.

Employment: If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates. We will retain your information for further recruitment opportunities that may arise unless you tell us that you no longer wish for us to retain your information. An “Affiliate” is a person or entity that directly or indirectly through one or more intermediaries controls or is controlled by, or is under common control with, our company.

Advertisements on Hey Basic

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you.

Links to Other Sites

Our site links to other websites that may collect personally identifiable information about you. Hey Basic is not responsible for the privacy practices or the content of those linked websites.

Security Precautions

Our website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Access And Accuracy

Hey Basic will provide you with access to the personal information you provide to Hey Basic by allowing you to view, update, or correct your information. In order to protect your privacy, Hey Basic takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. Hey Basic will accomplish this through the use of passwords and personal data.

Changes To This Privacy Policy

Hey Basic is committed to ensuring the security of your information. Hey Basic periodically reviews and enhances its privacy policy and takes necessary steps to keep it updated with changing requirements and the latest security technologies to ensure that your privacy is uncompromised. Any changes to our Privacy Policy will be communicated through our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@heybasic.shop